New Rules of Retail
I am presently advising on a much needed 1:1 seamless communication platform for the luxury retail sphere. Launching this month. More information to come in the next days or reach out to me to be an early adopter.
The new normal is going to require brands and retailers to rethink customer experience: "Possibilities include AI-enabled answers to customers’ questions in real-time, instant video chat with a personal stylist, and apps that track usage of current products to make recommendations for new ones"
#consumersentiment #luxuryretail #digital #phygital #competitivestrategies #newnormal2020 #omnichannelretail
Must read McKinsey’s article
